Dvaitam Solar app · com.dvaitam.solar
Delete your account
How to delete your Dvaitam Solar mobile app account and all the data linked to it — in the app in two taps, or by email if you no longer have it installed.
Delete it in the app (immediate)
Open the app, go to Profile, tap "Delete my account & data" and confirm. Your account and everything under it are removed from our server at once; the app then starts again with a new, empty account.
You do not need to contact us or wait. The deletion is carried out by the app itself the moment you confirm, and there is no recovery afterwards, so finish or save anything you still need first.
Accounts created in the booking tool at dvaitam.com/book live in the same system. They have no delete button yet, so use the email route below and tell us the mobile number you signed in with.
Delete it by email (booking-tool accounts, or if you no longer have the app)
Email dvaitamventures@gmail.com with the subject "Delete my Dvaitam Solar app account". Tell us the mobile number you used in the app — that is how we find the account, because the app has no username or password. If you never entered a number, tell us the approximate date and the service you booked instead.
We may reply to confirm the request came from you before deleting. We complete email requests within 30 days and send you a confirmation when it is done.
- To: dvaitamventures@gmail.com
- Subject: Delete my Dvaitam Solar app account
- Body: your mobile number as entered in the app (or the date and service of your booking)
What is deleted
- Your profile: name, mobile number, email and address.
- Every booking — new solar, cleaning, maintenance and finance — including the quote, the site address and the contact people you added.
- Every file you attached: electricity bills, property-tax receipts and roof videos are removed from our storage, not just unlinked.
- Support queries and our replies, registered inverters, transactions shown in the app and your referral history.
- The device access token, so the installation can no longer reach the old account.
What is kept, and why
- If a booking became a signed contract and we carried out the work, the quotation, invoice and warranty details are also held in our accounting records. Indian tax and company law requires us to keep those for up to eight years. They are not visible in the app and are not used for anything but accounts, warranty service and legal compliance.
- Server logs containing your IP address are overwritten within 90 days in any case.
- Database backups are overwritten on a rolling basis; deleted data is gone from them within 30 days.
Deleting part of your data instead
You do not have to delete the whole account to remove something. Inside the app you can edit or clear your profile details, delete an attachment from a booking that is not yet submitted, delete unsubmitted drafts, remove a registered inverter and cancel a booking. If you want a specific item removed from a submitted booking, email us and we will do it.
Send a deletion request
Email Dvaitam Ventures LLP with the subject line above, or call +91 91193 17319. Everything the app collects, and why, is described in the app privacy policy.